Accessibility and facilities

Accessibility and disability services

The Cube Wodonga aims to be an all-inclusive venue.

Parking and drop-off/pick-up: Disabled car parks are available in the main car park to the city offices in Hovell St.
Taxis can pick up and drop off at the Hovell St entrance.
If you need assistance from the taxi into the venue, please contact the box office on (02) 6022 9311 prior to your arrival.
Wheelchair/scooter entry into and throughout the venue is available with lift access to the audience gallery.
Wheelchair accessible toilets are located in the main foyer and a hoist is available if required.

Hearing

A ‘hearing loop’ operates within the meeting room and foyer. To use, please switch your hearing aid to the ‘T’ switch.

The auditorium is fitted with an ‘assistive listening system’. To use the hearing system you will need to collect a pendant from the box office. As there are a limited number of pendants, it is advisable to pre-book.

Seating

Special allocated seating is available for people with mobility issues. Removable seating is available in row D at either end. Please note in the event of an evacuation the lift is not to be used.

Children aged two years or under may sit on an adult’s lap during a performance free of charge for all Cube Season performances. If the child is three years or older a ticket must be purchased for admission and a seat allocated. Please note: External hirers may alter the age requirement for ticket purchase, which will be listed on their ticket information listing.

Motorised wheelchair/scooter recharge facility

The venue has a community lounge featuring four motorised wheelchair/scooter power points to allow for recharge as well as a small kitchenette with a microwave.

Carer card program

The Cube Wodonga supports the Victorian Government’s Carer Card program. A Companion Card is issued to a person with a disability who has a life-long need for attendant care support in order to participate in community activities and attend venues. The venue provides Companion Card-holders with a second ticket for their chosen companion at no cost.

Mob Tix

The Cube Wodonga ensures discounted tickets are available for First Nations people. You can book Mob Tix when purchasing tickets to events where this is offered. Selecting Mob Tix may indicate Race or Ethnic Origin which is considered sensitive information (Privacy and Data Protection Act, 2014). This data is only used to provide a discount for First Nations attendees. Please read the Terms and Conditions when booking your tickets on how we store and protect this data.

House rules

Latecomers will not be admitted until a suitable break in the performance (this will differ for every performance). The Cube Wodonga requests that all mobile phones and electronic devices are switched off during all performances. The use of video cameras and recording devices is not permitted during any performance unless permission is granted by the house or promoter.

Getting here

The Cube is located at 118 Hovell Street.

Accessible parking

There is accessible parking available between The Cube Wodonga and the council offices and in the car park off Havelock Street. See our car parking map.

The closest bays are approximately 30 meters from The Cube Hovell Street entrance. There is a paved footpath between the car park and the Hovell Street entrance which is all one level.

Drop Off/Pick Up

There are two drop off only parking spaces located on Hovell Street, approximately 30 meters from the courtyard and café entrances. Please note, there is no access ramp from the curb onto the pavement from these car parks, and they are a standard size.

If you need assistance ordering a taxi

Public Transport

The Cube is located across from the Water Tower bus stop. There is a light controlled pedestrian crossing to cross Hovell St and level pavers all the way to the Cube Hovell Street and Courtyard entrances.

For information about bus routes, please click here.

Entry Points

There are two entrances to The Cube Wodonga for events. The Hovell St entrance, which is accessible through two sets of glass automated doors, and the Courtyard entrance, which is accessible via one set of automatic doors. The Cube courtyard can be accessed by either via Hovell Street or the rear carpark, entering the courtyard between the Cube loading dock and the Senior citizens building.

Venue Accessibility and Disability Services

The Cube event staff wear all black outfits, with black shirts or polo’s. They will also be wearing a name badge, and may also be wearing a radio or headset so they can communicate with each other.

The venue has a microwave available for patron and visitor use at the box office. There are couches and a variety of seating options in the foyer, and unless an event is utilising the space, patrons are welcome to use the seating during opening hours.

The venue has several locations where patrons or visitors can recharge their motorised scooters/wheelchairs, please speak to the box office if you need assistance.

Accessibility

Companion card program

The Companion Card program is a national program providing eligible people with a disability who require attendant carer support to participate in community events and activities, with a complimentary second ticket for their carer. The Cube accepts companion cards for all events, please see ticketing FAQs for information on booking a ticket for a companion card holder.

Concession pricing

The Cube Wodonga offers a concession price to all Season shows to provide cheaper access to performances and events to those eligible, please see ticketing FAQs for information on what is accepted as a concession. Hirer performances will be requested to provide a concession price but it is at their discretion if this is offered.

Concierge Service

If you require any assistance finding your way into the venue or around the venue, please contact the Front of House Supervisor on 0466 016 414 when you arrive, ask a Cube Staff member, or come to box office for assistance.

Accessible toilets

The foyer toilets include male and female toilets and one unisex disability access toilet. Both the male and female foyer toilets also include an ambulant cubicle.

The foyer disability access toilet also has an adult change table and hoist. The hoist harness is located at the box office, please see staff for assistance. This toilet also has grab bars on both sides of the toilet. Weekend access to this toilet is via Ploughmans Café Saturday 7am-3pm, Sunday 8am to 1pm.

There are two disability access toilets in the back of house area for events and artists.

Accessible Seating

Wheelchair or mobility issue seating is available for all events. Most performances utilise the seating bank, in this layout all of Row A is on flat floor and has wheelchair allocated seating on the ends. Please see ticketing FAQs for information on booking a wheelchair or mobility issue seat.

Booster Seats

The Cube has 30 plastic booster seats available for children. Please collect them from the box office.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in the venue. Please speak to someone at the box office if you would like water for your guide dog.

Hearing Loop

A hearing loop system is installed in the meeting room and foyer. To use please switch your hearing aid to the T switch.

The auditorium is fitted with an assistive listening system. To use the hearing system you will need to collect a pendant from the box office.

Hidden Disabilities

Many of The Cube’s staff have undertaken training to support people with non-visible disabilities. Please don’t hesitate to ask our staff if you need individual support in our venue.

Parents

The foyer disability access unisex toilet has a baby change table for parents or care givers, and the venue is a breast feeding friendly venue. There are also several locations available if a quite or private space is required.

About the venue

All Cube office staff wear name tags and are available to assist with any enquires. The Cube Wodonga box office is located in the foyer to the left of the Hovell Street entrance, after passing through the two automatic glass doors.

The foyer toilets are located to the right after entering through the Hovell Street entrance.

The Cube Bar is located to immediately to the left as you enter through the courtyard doors, or if you enter via the Hovell street door, you will need to go straight ahead into the foyer and turn right, with the bar being located toward the courtyard doors on the right. The venue is fully licensed so no BYO is allowed.

The Cube meeting room is also located to the right of the Hovell Street entry.

Flooring in The Cube varies between carpet, floorboards and Bolan which is a durable and resilient woven vinyl, designed for high traffic areas.

Theatre Seating

The Cube main auditorium is a multipurpose space with a retractable seating bank. It can seat up to 400 people in the tiered theatre seating layout, which included the main seating bank, seating pit and balcony seating.

The main seating bank is accessible by stairs on either side of the seating bank accessed once inside the auditorium. There are wheelchair allocated seating in Row A of the main seating bank, when set in theatre mode. These can be purchase via the website or at box office or over the phone.

The seating pit has 69 seats that are also tiered, that give the stage the appearance of being raised. The seating pit depth is 1.2m. These seats are accessible via a small set of stairs on either side of the auditorium once you have entered the space. The seating pit is only required when attendance exceeds 335 people.

The Balcony seating is located on level 1, and is accessible either by the staircase in the foyer, or via the lift in the foyer opposite the courtyard door. The balcony seating is released for sale only once the seating bank has sold 75 per cent of its capacity.

The auditorium can also be set for round table, military style and cabaret seating, as well as standing room only events.

House Rules

All ticket buyers must adhere to the ticketing terms and conditions. Please familiarise yourself with these conditions.

Emergency procedures and first aid

The Cube staff are all trained in the Emergency Evacuation procedures and are here to assist all patrons exit the venue if required. All Front of House Supervisors, Core staff and Supervising technicians are trained in first aid, CPR including the use of an AED.

The venue has an AED (automated external defibrillator) located in the foyer, as well as several first aid kits located around the venue.

In the case of an emergency please follow the instructions of the staff and remain calm.

If you require assistance or first aid, please seek the help from a Cube staff member.

Risk assessments and evacuation plans and procedures are available for School groups should they be required. Please see our School Visits FAQ page or contact thecube@wodonga.vic.gov.au for more.